Help: Live Chat - Forwarding chat Transcripts to Email

If you'd like to keep an additional archive of your chats, you can get complete chat transcripts from LiveChat. This can come in handy if you need to keep past chats on file for all of your agents. You can also forward your chat transcripts to any specific email address.

Step - 01

Goto Archives on left tools section.

Step - 02

Choose the chat you want to get transcript from.


Step - 03

Click on the three dots in the top right to open the action menu and select Send transcript from the menu.


Step - 04

Enter your recipient e-mail address.


Email Inbox Demonstration

An email will be arrived to recipient email address


Demonstartion of chat transcript at email inbox

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