Agents also have a post-chat survey form which is a useful tool to see what visitors of your website think about your customer support. You can let them rate chats or ask them to leave comments.

Procedure Demonstration

This type of feed back (post-chat) survey form could be send to the visitor at the end of any chat. When agents are finish with giving customer support to any visitor, they needs to click on "..." dots and select "stop this chat". Immediately visitors will see a post-chat form to sent you feedback on your support.

To see how your customers filled in the post-chat survey go to Archives and filter by Rating or check out Chat surveys and Chat satisfaction report.