Giving Support to confused or abusive visitors..!?

Some times your agents will receive chats from people who mistake you for another company or service. On other occasions, you can get chats from online bullies who want to abuse your agents. Read on to see what to do in such situations.
If Spam visitors keep causing troubles for your agent then agent can ban them. Banning prevents visitors from using your chat, but it won’t kick them off your website. Banned visitors won’t see your chat, won’t appear on the Customer's list and will be ignored by automatic greetings.

Ban A Visitor During a Chat

Each agent can block a visitor during an active chat. Here’s how to do it:
1. Click on the three dots icon “…” in the top right corner.
2. Click on Ban this visitor.
3. Provide the number of days the visitor should be banned for.
4. To finalize, click on Ban visitor.